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Get 15% OFF on your first purchase using the coupon: HELLOKM
Get 15% OFF on your first purchase using the coupon: HELLOKM
Learn in detail about the policies applied regarding the warranty of our ESD products.
Immediate replacement* of the key with a malfunction.
Possibility of changing the product purchased based on evaluation.
Limited warranty** with fast and safe replacement.
Limited technical support for activating your product.***
All product keys purchased from Keys Market are original and have been deployed and authorized by the developer's official distributors, which is why they have a guarantee and official technical support as well as a guarantee directly from us.
Consider that digital products are usually single-use only, so all guarantees will be subject to the correct evaluation and review of the following information of your order:
Purchase Date: We will only be able to track products with a current warranty according to your purchase information.
Form of application: We will not be able to make refunds in cases of license keys reported due to poor application form.
Compatibility: We will not be able to provide replacements or refunds for keys reported due to compatibility problems of the software purchased with your equipment. Make sure your device is compatible with the software you will be purchasing before making your purchase.
Compatibility: We will not be able to provide replacements or refunds for keys reported due to compatibility problems of the software purchased with your equipment. Make sure your computer is compatible with the software you will be purchasing before making your purchase.
Type of license: The type of license will be considerated. Depending on the type of license of the product purchased, it may be a single-use product on a single computer, therefore, if it has been applied, no warranty can be granted. Consult information and type of licenses with our customer service team.
The guarantee of subscription products is linked to the developer, therefore, it will not apply for refund at any time and the guarantee will only apply in the following cases...
Cancellation of the service within the subscription time: Immediate monitoring and re-activation* of the purchased service may be granted if it is suspended or canceled for reasons beyond the user's use, within the subscription period.
License key error: If it is a product with a redeemable serial number, it will be replaced subject to the policies of a "Product Key" type product. After activating your product, the warranty must be addressed directly with the developer under their software use policies.
For security reasons, we will not be able to make refunds or returns of any kind on any order with license keys already sent or used.
Warranty follow-up will be granted in the event of any problem mentioned, but they will not be able to apply for a refund or return.
If you have questions about this or need help with this, describe the details of your problem to us by email: hello@keys.market
If you have had a problem with your purchase, please visit the following link to be assisted by a support agent.
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